Remote Operations management Jobs • Data Analysis

Empower is seeking a Vendor Management Manager to oversee our global BPO (Business Process Outsourcing) partnerships within the Customer Support (CS) organization. This person will play a critical role in ensuring that our external support providers deliver a high-quality, consistent, and brand-aligned customer experience. This role is responsible for the end-to-end performance and day-to-day operations of our BPO partners.

The Operations Program Manager (OPM) for Technical Support will drive continuous improvement of customer experience and internal operational excellence within the Technical Support ecosystem at Samsara. The role sits at the intersection of strategic and tactical and will own the run-the-business processes and technology for the technical support ecosystem. The OPM will work closely with leaders and teams from Technical Support, Product Support Engineering, Product Management, R&D, and Business Technology to identify, prioritize, and execute critical operational projects.

This person will have strong problem-solving skills, a data-driven mindset, and a proven track record of driving cross-functional initiatives; managing multiple projects, and collaborating across teams to ensure seamless execution and alignment with business goals is essential. Strong leadership, motivational skills, & communication across different levels of the organization are essential.

The Senior Provider Network Manager will lead the strategic execution and continuous evolution of our clinical quality programs, provider performance and engagement initiatives across Maven’s provider network. This role involves driving clinical quality programs, managing performance, ensuring provider engagement, and fostering strong relationships across the organization to optimize network effectiveness and deliver high-value care.

We are seeking a proactive self-starter to join our team in a Business Operations Manager, Procurement role. This position is crucial for driving organizational efficiency, and enhancing productivity while overseeing workflows, processes, and policies to enhance operational efficiency across the organization. You will collaborate closely with all departments in the organization.

Join the team as Twilio’s next Product Operation Specialist 1 to support Porting and Hosting Operations, ensuring customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale, playing a vital role in ensuring Twilio’s phone number experience remains best-in-class.

Play a pivotal role in leading our CORs (our spin on OKRs) process and driving strategic execution across the company. You’ll help teams stay focused on what matters, resolve cross-functional friction, and ensure our most important work actually lifts off. You will use data and writing to create clarity on our strategy and attainment, setting up regular communications and health metrics.

MSX International is seeking an automotive aftersales professional with experience in leading and implementing change for a 3-month contract role. As a Change Manager, you will be part of the Global Customer Service team, leading a project to support the implementation and development of the partner’s Aftersales strategy, ensuring system, process, people, and data changes are achieved.

Play a pivotal role in scaling the customer success strategy through digital initiatives focused on driving product adoption and customer retention. Design, implement, and optimize engaging programs that deliver content and insights throughout the customer journey, maximizing user adoption, value recognition, and account retention. This cross-functional position partners with CS leadership, Marketing, and Product to ensure exceptional customer experiences through digital channels.

Responsible for overseeing vendor operations across user-facing teams, ensuring vendors deliver world-class support. Build and own operational relationships with partners, holding them accountable for performance. Manage vendor sites, lead business reviews, and maintain metrics. Improve workflow and workforce management at vendor sites, acting as a coach to deliver process improvements.